In this downtrodden economy, I understand that you, a large company, might not want my money.
Wait?
What?
OK, so a month or so ago, we cancelled our home phone service. We never used the landline, and it saved us around $30 a month to lose it.
But, our FIOS account number was our phone number.
I asked the nice Verizon rep what was going to happen. He said that the account number would remain the same, even though that wasn’t my phone number.
This sounded odd, but OK.
Sure enough, I got a new paper bill with a new account number. I logged in to my online account and saw that it was still linked to the old account.
Call Verizon. Dig through menus. Get lost. Call back. Dig more… wait, wait… SCORE! A person.
“Oh, you need to re-register. Create a new account and you’ll be fine.”
Try that. FAIL. Says my account is invalid.
Call back. See above for the process.
“Oh, the e-center needs to fix that up. Let me transfer you.”
And I get transferred. To an electrician.
*sigh*
Call back. Get the menu thing done faster.
“Oh, sorry, I’ll transfer you. And here’s the number to call the e-center directly.”
FAIL. No hold music, answer, anything. Call the number. Wrong number.
Call back. Repeat.
FINALLY get a helpful person! She walks me through the menus on the web site to pay a bill once without registering an account. This is enough to poke and prod their systems into letting me register an account. Apparently you have to pay at least 1 bill some other way before you can do the online auto pay stuff.
Paid the bill 2 whole days before it started to get late fees.
Can’t set up autopay now though… that part of the site is down. But I can try that again tomorrow.
At least I HAVE an account now…
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